Faq
Shipping & Delivery
What shipping methods do you offer?
We offer standard and express shipping options to most countries. Delivery times vary depending on your location and the shipping method selected during checkout.
How long does delivery take?
Standard shipping typically takes 7-14 business days, while express shipping delivers within 3-7 business days. Please note these are estimates and may vary.
Do you ship internationally?
Yes, we ship worldwide. International delivery times may be longer due to customs processing in your country.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn items in their original condition with all tags attached. Please contact our customer service team to initiate a return.
Can I exchange my jewelry?
Yes, we offer exchanges for items of equal or greater value. You may request an exchange within 30 days of receiving your order.
Product Care
How should I care for my jewelry?
To maintain the beauty of your jewelry:
- Store pieces separately to prevent scratching
- Avoid contact with water, perfumes, and chemicals
- Clean with a soft, dry cloth
- Remove jewelry before swimming or showering
Do your products come with a warranty?
All our jewelry comes with a 1-year manufacturer's warranty against defects in materials and workmanship.
Payment & Security
What payment methods do you accept?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay for secure checkout.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect all transactions. We never store your full payment details on our servers.
Other Questions
Can I customize jewelry pieces?
Currently we don't offer customization services, but we frequently update our collections with unique designs.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can use this to monitor your package's progress.