Shipping policy
Shipping Information
At RubisÉclat, we take great care in packaging and delivering your precious jewelry items with the utmost attention to detail.
Shipping Methods
We currently offer Standard Shipping for all orders. All shipments are processed within 1-2 business days after order confirmation.
Shipping Destinations
We ship internationally to most countries. Please note that some restrictions may apply depending on your location.
Shipping Costs
Shipping fees are calculated based on:
- Destination country
- Package weight and dimensions
The exact shipping cost will be displayed during checkout before payment.
Delivery Times
Estimated delivery times for Standard Shipping:
- Domestic: 3-5 business days
- International: 7-15 business days (varies by destination)
These are estimates only and do not include processing time. Delivery may be delayed due to customs clearance or other factors beyond our control.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking information. You can use this to monitor your package's journey.
Customs and Import Duties
International customers are responsible for any customs fees, taxes, or import duties that may apply. These charges are determined by your local customs office and are not included in the product price or shipping cost.
Shipping Restrictions
For security reasons, we require a signature upon delivery for all jewelry orders. We cannot ship to P.O. boxes.
Damaged or Lost Packages
While we take every precaution with packaging, please inspect your order immediately upon arrival. Contact us within 48 hours if your items arrive damaged or if your tracking shows delivered but you haven't received your package.
Address Accuracy
Please ensure your shipping address is complete and accurate. We are not responsible for packages shipped to incorrect addresses provided by the customer.